The Strength of HUMAN Connections
Our experienced professionals will keep your inbox clean, minimize your abandon call rates, and find qualified leads. We are completely in sync with all the latest tools and technologies. However, we use it only to enhance performance, not to replace our agents. Our human customer service is more efficient than any software!
Dedicated Customer Support
Think about growing your business, and let us handle customer support. We offer omnichannel 24/7 support, and we will blend into your brand by using your own tone and voice. Cleaning your inbox and solving situations that can lead to bad customer reviews is our priority.
Outbound and Inbound Sales
With multiple years of experience under our belt, we know how to make the first contact with a potential customer and define their needs. We will design specific outbound campaigns, and utilize sales opportunities on the inbound side. This ultimately leads to your revenue goals.
Sales Prospecting
Our prospecting process is based on defining ICP (ideal customer profile) as a starting point. By using latest B2B and lead generation trends and tools, we will find people interested in your products or services. The final result is a booked meeting with a qualified lead.
Customer Experience Strategy
Once we’ve turned potential customers into actual customers, the work doesn’t stop. Prolonged tasks, unreplied emails and abandoned calls – this is what leads to a bad review. Together, we will define your customer’s weak spot and define strategy to remedy it.
Data Analytics
When handling customers’ requests, we are nurturing a personal approach to problems. While solving problems, we also collect data that will give you valuable insights and help you gain a competitive advantage.
Cleaning the Inbox
We know how to set up a clear process for managing customers’ emails. Our prioritization process will divide general questions from specific queries. Solving issues with higher priority faster will increase positive reviews and gradually lead to a clean inbox.
About us
DobDive started several years ago as a small team in Serbia and has grown into a dedicated customer support center full of seasoned professionals. Everyone at DobDive knows what the backbone of successful business is — human relations. We build trust, maintain a high reputation and we are fully dedicated to serving your customers. If they are satisfied with the support we provide, we will convert them into long-term customers. Making people happy is our ultimate goal!
Testimonials
At VativoRx, our partnership with DobDive has revolutionized our lead generation process. Their expertise in email, calling, and social media strategies perfectly complements our sales team’s efforts in setting up key presentations. DobDive’s deep understanding of healthcare communication has not only improved our lead quantity but also enhanced the quality, making a significant impact on our outreach. Their commitment to our goals and seamless integration with our team makes them an invaluable asset. I wholeheartedly recommend DobDive for effective and comprehensive lead generation in the healthcare sector.
Why Choose Us
Human Customer Service
We are not using AI or other software tools to mimic and completely replace human communication. The tools we use are only helping our experts to provide better customer experience.
Sales Team Extension
With our background in sales and marketing, we can be an extension of your sales department. Cold calling, prospecting, outbound campaigns, and delivering leads that are ready for closure are the highlight of our services.
Growing Businesses since 2019
Through verified partnerships with some of the most successful companies in the USA, we’ve witnessed changes in the industry. Human touch is still at the core of every successful business, and we will keep adding it to each of our projects.
For Employees
At DobDive, we always need more professionals who are sharing our goals and can help us achieve them. Enjoy the flexibility of working from the comfort of your preferred space while contributing to exciting and impactful projects.
Relationships we create with our clients are based on the same values we are nurturing in our team. We embrace every new member of our team with open arms, and you can be a member of our fast-growing and friendly collective!
As our employee, you will have competitive pay, access to private health insurance.
For Partners
Scale your customer support operations and take your services to new heights! We have expertise, resources, and knowledge of the latest customer support technologies to ensure you stay at the forefront of innovation. Partnering with us opens doors to new markets and client segments, expanding your reach and influence within the industry. DobDive delivers top-tier service, complementary with your operational needs.
Work with us
Let us guide you
With a background in both sales and customer support industries, I know that exquisite customer support has a pivotal role in your customer's journey. Friendly and knowledgeable customer service agents who solve customers' problems fast are one of the best sellers you can get. Our team will help your company grow, and you won't get a headache because of bad customer experience and reviews ever again!
Doc Andrejic
CEO